1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and billing details provided during checkout or account registration.
• Order Information: Products purchased, order history, and transaction details.
• Usage Data: Pages visited, time spent on site, browser type, device type, and IP address — collected automatically via cookies and analytics tools.
• Communications: Messages or enquiries you send us via contact forms, email, or WhatsApp.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your queries and customer support requests
• Send promotional offers, new collection updates, and discount codes (only if you opt in)
• Improve our website, products, and customer experience
• Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

• Courier & Logistics Partners: To deliver your orders (name, address, phone number)
• Payment Gateways: To process your transactions securely (we do not store card details)
• Analytics Providers: Such as Google Analytics, to understand website usage
• Legal Authorities: If required by law or to protect our legal rights

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyse site traffic, and personalise content. You can disable cookies in your browser settings, though some features of the website may not function correctly without them. By continuing to use our website, you consent to our use of cookies.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website uses SSL encryption for all transactions. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order data is typically retained for 3 years. You may request deletion of your account and personal data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at anulanexus@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

Contact Us

For any privacy-related queries or requests, please contact:

• Email: anulanexus@gmail.com
• Phone: +91 8980780700 / +91 9638638630
• Address: J2554/55/56/57-Millennium Textile Market -1, Ring Road, Surat, Gujarat – 395002